- Do you offer free shipping?
We offer free domestic shipping within Canada on orders over CDN $25 with Canada Post.
For orders shipped to the U.S we offer free shipping on orders over $25.
For International orders we offer free shipping on all orders over $25.
- Do you accept returns?
If you are not satisfied with your purchase, you may return your items within 30 days from the date of purchase.(Shipping charges on the original order are non-refundable unless the item was damaged or a mistake was made by us when shipping). Items can only be returned for refund if they are in their original condition including the boxes and pouches it came with, items must not show wear or any damages or alteration to it.
All pierced jewelry must be sealed (unopened) in their original packaging to be eligible for return.
Note: We happily accept returns on any pierced jewelry with unopened bags for store credit or refund. We accept returns up to 30 days from the date the order was purchased. All opened bags are void of return. Due to health and safety reasons, we do not accept returns on products that come in sealed bags that has been opened. You must notify us of any damage prior to opening the clear sealed bags. We are not responsible for your items once the sealed bags are opened.
- Do you accept returns on pierced jewelry?
Yes we do. All pierced jewelry must be sealed (unopened) in their original packaging to be eligible for return.
We happily accept returns on any pierced jewelry with unopened bags for store credit or refund. We accept returns up to 30 days from the date the order was purchased. All opened bags are void of return. Due to health and safety reasons, we do not accept returns on products that come in sealed bags that has been opened. You must notify us of any damage prior to opening the clear sealed bags. We are not responsible for your items once the sealed bags are opened.
- Defective/Broken Items
If you received an item that was damaged in shipment, please email us and let us know. All of our items are guaranteed to arrive undamaged.
If you received an item in your order that is defective, please email us and let us know.
At Body Pierce jewelry we keep all of your details such as email addresses, credit card information, phone numbers, and personal records at the utmost privacy. We don't give any of our buyer's information to third parties, so you can be assured your information won't leave our business. Our website is secured and tested daily for problems, so any information you submit is safe.
Body Pierce Jewelry is not responsible for sterilization, insertion, use, or care of any piercing, piercing jewelry or accessory purchased from our company. All our recommendations for piercing jewelry types or sizes are for general information only and may not work for everyone.
We recommend consulting with a professional piercer to determine the right size, material or style of jewelry that is best used for your piercing. Always consult a professional piercer if unsure about sizing, use or care of body piercing jewelry or piercings.
Remove jewelry and seek medical attention at first sign of discomfort or irritation if needed.
We are not responsible for any injury that occurs by using our products.
Please contact a licensed professional piercer if you have questions on how to use our body piercing products. All body piercing items on our website are to be used only by licensed professional piercers.
If you have any questions feel free to email us at:
- Is Body Pierce Jewelry online store secure?
Yes, ordering online from bodypiercejewelry.com is safe and secure. Our online store is secured using SSL and BigCommerce Payment Services and we do not store credit card numbers on our web site or in our office.
- What materials are your jewelry made from?
Our jewelry products sold on our website are made of 316L surgical stainless steel, 14K gold, sterling silver, bioflex or titanium, etc. Please contact us with any questions or requests for material certs.
- Are your silver jewelry nickel and lead free?
Yes. Our 925 Sterling Silver Jewelry follows International, European and American legislation regarding lead, nickel and heavy metal content. Our products are regularly tested to ensure compliance with these laws.
- What size or gauge Body Jewelry should i order?
It is not possble for us to tell what size body jewelry you need for your unique piercing. There is no standard size that all Professionals Piercers use. We can tell you the most common sizes and gauges used for body piercing, but that will probably not be the size that you have. The only way to determine what size you actually need is to contact the piercer and ask what gauge you were pierced with or measure the jewelry you are wearing now and use that as a guide line for new purchases on body jewelry. You can print a Body Piercing Jewelry Size Chart here, or view our Conversion Size Chart here.